FAQ's
FAQ – Frequently Asked Questions
1. How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking link. You can also log into your account and view your order history to track the status of your order. If you have any further questions, feel free to contact our customer service team.
2. Can I cancel or modify my order?
Yes, but we recommend contacting us as soon as possible. Changes or cancellations are possible if your order has not been dispatched yet. Once it has been dispatched, we are unable to make any modifications. If you need to change your shipping address, please inform us immediately, though we cannot guarantee that the address change will be processed after dispatch.
3. What is your return policy?
Due to hygiene and safety reasons, certain items such as medicines, beauty, skincare, haircare, and personal care products cannot be refunded or exchanged once opened or used. If your product arrives damaged or faulty, please contact our customer service team within 72 hours with photos and a detailed description of the issue.
4. What should I do if my product arrives damaged or faulty?
If you receive a damaged or faulty item, contact our customer service team within 7 days. Provide photos of the product and a detailed description of the issue. We will assess your claim and offer a refund or replacement if applicable.
5. How much does shipping cost?
We offer a flat-rate shipping fee of $10.95 for all orders. Enjoy free shipping on orders over $99!
6. How long will it take to receive my order?
Delivery times vary depending on your location. Most parcels are dispatched within 3-5 business days. Refer to the delivery section of our website for more details on estimated delivery times based on your location.
7. Do you ship internationally?
Currently, we only ship within Australia due to customs regulations, particularly for flammable and medical products.
8. What payment methods do you accept?
We accept a variety of payment methods including major credit cards, PayPal, and other secure online payment options.
9. Can I return a product if I change my mind?
Unfortunately, we do not accept returns or exchanges for change of mind due to health and safety regulations, particularly for beauty, skincare, and medical products.
10. How can I contact customer service?
You can reach our customer service team via Live Chat on our website or by emailing us at [email protected]. We are happy to assist with any inquiries you may have.