Cancel or modify

If you need to cancel or modify your order, we recommend contacting our customer service team as soon as possible. While changes or cancellations can be made easily before your order is dispatched, we cannot guarantee that adjustments will be possible. Once the order has been dispatched, modifications are no longer an option.

For any changes to your shipping address, please inform us immediately. If your parcel has already been dispatched, we will attempt to contact the courier to update your address, but we cannot guarantee that the change will be successful, and delivery redirection may not be available. ChemistPacks cannot be held responsible if your order is delivered to the original shipping address provided.

If the parcel is returned to us, we can resend it, but additional shipping fees will apply.

If you wish to cancel your order after it has been dispatched, you may still do so. However, we reserve the right to deduct shipping and handling charges from your refund.